Request a refund

Something go wrong with a purchase? Tell us where and when, and we'll look into it.

How refunds are reviewed

A real person on our team looks at every request. We match the date, time, and location you give us against the cooler's purchase record, then follow up by email. The more detail you include, the easier it is to find your purchase.

Tell us what happened

Fields marked * are required. It takes about a minute.

1 About you

Name

Please add your name.

So we can follow up.

Please add an email we can reach you at.

Phone (optional)

Please check this.

2 Where & when

Location of the cooler or micro market

Building name or address, and where it is inside.

Tell us which cooler so we can find the charge.

Date of purchase

Please pick the date.

Time of purchase

Approximate is OK.

A rough time is fine.

3 The purchase

What went wrong

Please pick the closest match.

Items purchased

List each item, one per line.

List at least one item.

Amount charged (optional)

Use a number like 4.50

Last 4 digits of card used (optional)

Helps us find the charge. Never your full card number.

Just the last 4 digits, numbers only.

Details (optional)

Please check this.

need something else?

Suggest a productTell us what to stock.Machine problemDoor, screen, or temperature trouble.Call (858) 922-5377Weekdays. A real person answers.